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Domain
Domain

Terms of Use

Last Updated: January 29, 2026

These Terms of Use govern your access to and use of the services, website, and platform provided by Domain (referred to as "we," "us," or "our"). By accessing or using our platform at domain.info, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Acceptance of Terms

By creating an account, completing a registration, or otherwise accessing any part of our platform, you confirm that you have read, understood, and agree to these Terms of Use, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Domain.

We reserve the right to update or modify these Terms at any time. Continued use of the platform following the posting of changes constitutes your acceptance of those changes. We will indicate the date of the most recent revision at the top of this page.

2. Eligibility

You must be at least 16 years of age to use our platform independently. If you are under the age of majority in your region, you may only use the platform with the involvement and consent of a parent or legal guardian. By using our services, you represent and warrant that you meet these eligibility requirements.

We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to remove that data promptly.

2. User Accounts

2.1 Account Registration

To access certain features of the platform, you may be required to register for an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated. You are responsible for maintaining the confidentiality of your login credentials.

2.2 Account Security

You are solely responsible for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorised access to or use of your account. We are not liable for any loss resulting from unauthorised use of your account.

2.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms or if your account has been inactive for an extended period, with or without prior notice.

3. Use of the Platform

3.1 Permitted Use

You may use the platform solely for lawful purposes and in accordance with these Terms. Our platform is intended for educational use, including participation in workshops, completion of assignments, and engagement with interactive learning materials related to customer service skills.

3.2 Prohibited Conduct

You agree not to:

4. Intellectual Property

4.1 Our Content

All content available on the platform, including but not limited to text, graphics, course materials, exercises, assessments, logos, and software, is owned by or licensed to Domain and is protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any platform content.

4.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform and its content solely for your personal, non-commercial educational purposes, subject to these Terms.

4.3 User-Submitted Content

If you submit, upload, or post any content to the platform (including assignments, forum posts, or collaborative contributions), you grant Domain a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute that content in connection with operating and improving the platform. You retain ownership of your content and are solely responsible for it.

You warrant that any content you submit does not infringe the intellectual property rights of any third party.

5. Payments and Subscriptions

5.1 Fees

Certain features, workshops, or programmes may require payment. All applicable fees will be presented clearly before purchase. By completing a purchase, you authorise us to charge the applicable fee to your selected payment method.

5.2 Refunds

Refund eligibility is subject to the specific terms of the programme or workshop you have enrolled in. Unless otherwise stated at the point of purchase, fees are non-refundable once access to the relevant content has been granted.

5.3 Pricing Changes

We reserve the right to change pricing at any time. Changes will not affect existing confirmed enrolments but will apply to future purchases.

6. Third-Party Services and Links

Our platform may contain links to third-party websites, tools, or services. These links are provided for convenience only and do not constitute an endorsement. We have no control over and accept no responsibility for the content, privacy practices, or availability of third-party sites. Your use of third-party services is at your own risk and subject to their respective terms.

7. Privacy

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and use of your information as described in that policy.

8. Disclaimers

The platform and all content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that:

To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Domain and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the platform, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising out of or related to these Terms or the platform exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred Canadian dollars (CAD $100), whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Domain and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

11. Modifications to the Platform

We reserve the right to modify, suspend, or discontinue any aspect of the platform at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the platform or any part thereof.

12. Governing Terms

These Terms represent the entire agreement between you and Domain regarding your use of the platform and supersede all prior or contemporaneous agreements, representations, and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

13. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Use, you may reach us through the following channels: